Questions and answers

E-Xezine is an online payment platform in Azerbaijan. On one side there is a business that needs to accept payments on a website, in social media or in an app; on the other there is a customer who pays by card in a couple of seconds. The catalogue lists every company connected to us — pick the one you need and pay.

We accept Visa, Mastercard and Maestro cards issued by Azerbaijani and foreign banks.

Yes. Card details are entered on the bank’s secure page and confirmed with 3-D Secure, and the transaction follows the PCI DSS standard. We never store the card number or CVV — only information about the payment itself stays with us.

Pick a category and a company in the catalogue, enter the amount and the purpose of the payment, then pay by card. If the company sent you a ready payment link or a QR code, just open it — the amount is already filled in.

The payment goes through immediately: the company sees it in its portal within seconds of confirmation. Your banking app may take a few minutes to display the charge — that is the bank’s behaviour, not the payment’s.

Usually this is a hold: the bank reserved the amount but the operation did not complete. Such funds are normally released automatically within a few business days. If they are not, write to support@exezine.az with the date, the amount and the last four digits of the card and we will check the transaction.

Yes, refunds can be full or partial. The decision is made by the company you paid; we perform the technical part. Contact the company first — our role in this chain is technical.

It depends on the specific company’s tariff. If a fee applies, it is shown as a separate line BEFORE payment — there are never hidden add-ons behind the button.

If you enter your e-mail on the payment page, we send a message with the details: number, amount, date and who the payment went to. It is worth keeping in case of a dispute.

Get in touch — we will pick a tariff, sign the paperwork and connect you. After that you work in the portal: create payment links and QR codes, watch payments live, export reports. A website is not required — links alone are enough.

For a company or a sole trader: tax ID (VÖEN), bank details, the name of the director or entrepreneur and a short description of the business. We will guide you through the rest when preparing the contract.

Yes. There are ready payment links and QR codes, a module for InSales, plus an API and webhooks: the order status is pushed to your system as soon as the payment succeeds. See the “Developers” page for details.